TagGordon Bethune

The Customer is always right…NOT

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We often hear “customer is always right”, a term that was coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909. But what does it really mean? Does it mean that the customer no matter how rude or obnoxious, is always right? Well there are lots of reasons why a customer can be right sometimes, but we have to realize that where we find customers...

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